Refund policy

Returns Product Condition: 

Twin Isle Club accepts returns only for products that are unopened, unused, and in their original packaging. We cannot accept returns for products that have been opened or used due to hygiene and safety reasons.

Timeframe: Customers must initiate a return request within 3 days of the purchase date. Any returns requested after this period may not be accepted.

Return Process: To request a return, customers must contact our customer service team at 1868-372-9997 or contact@twinisleclub.com . Once the return is approved, customers will receive instructions on how to return the product.

Refunds: Upon receiving the returned product and verifying its condition, refunds will be processed within 5-7 business days to the original payment method used for the purchase.

Exchanges: We accept exchanges for clothes due to wrong sizing not due to wanting a different product. If a different size is needed you may follow the return process above and state you would like to exchange for a different size. Note: We may not have sizes available this especially goes for any Limited Edition collections.

Cancellations:

Cancellation Window: Customers have a 12-hour window from the time of purchase to cancel their order without any penalty. Orders cannot be canceled after this timeframe as they may have already been processed for shipping.

Quality Assurance:

  • We take pride in the quality of our products and strive to ensure that every product meets our high standards. In the unlikely event that a customer receives a damaged or defective product, we encourage them to reach out to our customer service team promptly.
  • Upon contacting us within 7 days of receiving the product, customers will be assisted in arranging for a replacement or refund, depending on their preference and the availability of the product.
  • We may request additional information or photographic evidence to assess the nature of the damage or defect and expedite the resolution process.

Shipping Policy:

  • Our shipping policy outlines the estimated delivery times, shipping fees, and available delivery methods for orders placed on our website.

Privacy Policy:

  • Our privacy policy outlines how we collect, use, and protect customer information in accordance with applicable data protection laws, such as the Consumer Protection and Safety Act of Trinidad of Tobago.
  • We collect personal information from customers for the purpose of processing orders, providing customer support, and improving our products and services. This information may include name, contact details, payment information, and preferences.
  • We are committed to safeguarding the privacy and security of customer information and will not share or sell it to third parties for marketing purposes without consent, except as required by law or to fulfill orders and provide services.


Terms and Conditions:

  • Our terms and conditions govern the use of our website, including the purchase of products, participation in promotions, and interaction with content and features.
  • By accessing or using our website, customers agree to abide by these terms and conditions, which outline their rights and obligations as users.
  • Key provisions may include intellectual property rights (e.g., copyright and trademarks), disclaimers of warranties, limitations of liability, dispute resolution mechanisms, and governing law.

Customer Service:

We are dedicated to providing exceptional customer service and strive to address inquiries, feedback, and support requests promptly and professionally.

Customers can reach our customer service team via email, phone, or live chat during business hours. Contact information is prominently displayed on our website and other communication channels.

We welcome feedback from customers and use it to continuously improve our products, services, and customer experience.

Compliance:

  • We are committed to compliance with all relevant laws and regulations governing the sale of fragrances, consumer protection, privacy, and data security.
  • Our policies and practices are designed to uphold the highest standards of ethical conduct and legal compliance in all aspects of our business operations.
  • We regularly review and update our policies and practices to ensure ongoing compliance with evolving legal requirements and industry standards.